In an Emergency Call 1-877-888-9111
For over thirty years, First General Services North America has been the leading choice for property damage restoration services of property owners, insurance companies, policyholders and property managers during times of crisis and insurance claims. First General Services' members honor their commitment to you, our customer, because meeting your expectations and restoring your life promptly and professionally is what matters.
By choosing a First General Services member, you access the power of an international network of property damage restoration experts, while experiencing the familiarity and comfort of a trusted neighbour. It is you, our customer, who matters to us.
We Are Property Damage Restoration Specialists, we are First In Service
The First General Team is the best in the property damage restoration industry. Each office has the resources required to provide the highest level of quality service. Our Corporate Key Performance Indicator (KPI) program monitors performance and ensures a consistent standard across all offices.
Every First General office is transparent in all of their transactions. You will not work with a First General member that does not put integrity first. Our network is comprised of owners who put customers first.
In an age where every dollar counts, we understand the importance of value. Our average restoration cost has continued to decline over the past three years. We are accountable to you.
First In National Networks
We are one of North America’s largest property damage restoration networks with over eighty offices in Canada and the United States. We offer you the power of a multinational network, with the familiarity of a trusted friend. Each office is independently owned and operated. Our business model fosters individual responsibility and innovation with a strong core of accountability. Our offices are supported through a centralized national head office.
First In Emergency Response
We appreciate that property damage emergencies are stressful and costly. Our policy is to value engineer each claim to ensure the cost of emergency services is justified. That is why First General should be your first call. We respond 24 hours a day, 365 days a year, minimizing damages and reducing overall property damage restoration costs. Our Team has managed losses from one hundred to one hundred thousand square feet. Our offices are strategically located across North America to ensure we have the capacity to respond immediately.
First In Contents.
The First General Hub and Spoke model is unique to the property damage restoration industry, with its goal of reducing the cost and duration of your claim. Through our network of approved contractors, we appoint one First General office in each territory to act as a central processing facility (HUB). They receive damaged contents from feeder First General offices (Spokes). Our HUB facilities are fully equipped with specialized content handling equipment and highly trained and experienced staff.
Our CEO's Promise.
Frank Mirabelli, our CEO, and the entire executive team stand behind our independently owned offices. If you are not satisfied with your First General experience we will personally attempt to resolve it – please give us a call on our Customer Care Line at 1-877-888-9111. Our promise to you.
Make First General Your First Call in an Emergency
Our results-oriented team works hard to deliver unparalleled service and always provides 24-hour emergency response, 365 days a year. First General Services offers a wide range of property damage restoration services to property owners. Whatever restoration service you require, our standard protocol is as follows:
- Determine cause, extent, quantum and special issues related to your insurance claim with policyholder assistance, for presentation to your insurer.
- Complete minimum required emergency stabilization services for possessions and structure as required.
- Generate follow up reports complete with photographs and estimates for policyholder and adjuster use and await authorization to proceed.
- Develop project schedule for contents and structure and provide solutions to any issues that may arise.
- Photo or videotape the site.
- Pack, tag, take inventory and sort all content items. Develop a plan for handling the contents and provide policyholder with documentation