Privacy Policy



At First General, we are committed to protecting the privacy and personal information of our clients, employees, and website visitors. This privacy policy outlines how we collect, use, disclose, and safeguard personal information while providing our restoration services. By engaging with our services or using our website, you consent to the practices described in this policy.


Information Collection


We may collect personal information from clients, employees, and website visitors for the purpose of providing our restoration services. The following are the types of information that may be collected:


  • Contact Information: Names, addresses, phone numbers, and email addresses.
  • Property Details: Information related to the affected property, including location, ownership, and insurance details.
  • Insurance Information: Policy numbers, coverage details, and contact information of insurance providers.
  • Restoration Documentation: Photos, videos, and written documentation related to the restoration process.
  • Financial Information: In some cases, we may collect payment information.
  • Employee Information: As part of our employment and contractor relationships, we may collect personal information including, but not limited to, names, addresses, contact details, resumes, employment history, and background checks.
  • Website Visitor Information: When you visit our website, we may collect certain non-personally identifiable information, such as your IP address, browser type, operating system, and browsing behavior. We may also use cookies or similar technologies to enhance your browsing experience.


Use of Personal Information


We use the personal information collected for the following purposes:


  • Providing Restoration Services: To assess, plan, and conduct services on the affected property.
  • Communication: To communicate with clients and individuals regarding their restoration project, updates, and related matters.
  • Insurance Coordination: To collaborate with insurance providers, process insurance claims, and verify coverage.
  • Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
  • Internal Operations: To improve our services, conduct research and analysis, and maintain proper record-keeping.
  • Inquiries:  Responding to inquiries, requests, or feedback.
  • Payments:  To process invoices and payments.
  • Employment Purposes: Employee information may be used for recruitment, hiring, payroll processing, benefits administration, performance management, and other employment-related purposes.
  • Website Improvement: Non-personally identifiable information collected through our website may be used to analyze trends, administer the site, track user movements, and gather demographic information for the purpose of improving our website and services.


Disclosure of Personal Information


We may disclose personal information to third parties, including:


  • Service Providers: We may share personal information with trusted third-party service providers who assist us in conducting restoration services, such as contractors, technicians, and equipment suppliers.
  • Insurance Providers: We may share personal information with insurance companies for the purpose of verifying coverage and processing claims.
  • Legal Requirements: We may disclose personal information when required by law, court order, or governmental authority to comply with legal obligations or protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality and security measures.


Information Security


We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards, such as encryption, firewalls, access controls, employee training, and regular security assessments. However, please note that no data transmission over the internet or electronic storage method can guarantee absolute security.


Data Retention


We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements. We will securely dispose of or anonymize personal information when it is no longer needed.


Cookies and Tracking Technologies


Our website may use cookies or similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can adjust your browser settings to refuse cookies or be notified when cookies are being used. However, this may impact certain functionalities of our website.


Links to Third-Party Websites


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.


Your Privacy Rights and Choices


Individuals have the right to access, correct, update, or delete their personal information in our possession. If you would like to exercise these rights or have any privacy-related inquiries or concerns, please contact us using the contact information provided at the end of this policy.


Policy Updates


We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. The updated Privacy Policy will be effective upon posting the revised version on our website.


Contact Information


If you have any questions, comments, or requests regarding this privacy policy or our privacy practices, please contact us at:


First General

240 Bartor Road, North York, Ontario, M9M 2W6

(416) 665-6680




By engaging with our services or using our website, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your personal information as described herein.